Generative AI and Website Chatbots

Generative AI tools such as ChatGPT and DALL-E have grown significantly in relevance over the past few years. North Carolina has even joined the few states which have implemented official guidance for its use in schools and how it may be utilized in education in general. 

https://www.edweek.org/technology/state-outlines-guidance-for-different-levels-of-ai-use-in-classrooms/2024/01

In the business world, companies have used automated chatbots, with varying degrees of complexity, for years to help direct customers’ questions and concerns. It appears however, that there may be unintended consequences of such tools when they provide incorrect or misleading information to the consumer, as Air Canada recently discovered when brought before a Canadian Tribunal. For additional information, read further below:

https://cassels.com/insights/talk-is-not-always-cheap-ai-chatbots-misinformation-leads-to-liability/